RIDE 4 U ORLANDO UPDATE

RIDE 4 U ORLANDO UPDATE

I asked for the contact information of what shop the vehicle was going to and later on in the day I contact the shop to get an update on the repairs to see if it would be ready or not and I’m informed they don’t even have the vehicle in their possession. So long story short, they tell me they’ll take care of everything once again and tell me it’s going to be repaired at a Jeep/Dodge/Chrysler Major dealership service center that is next door and we schedule a date/time for me to bring the vehicle by and I was told it would be ready the same day, so I bring the vehicle in on the scheduled date/time and I am informed that the vehicle possibly wouldn’t be ready and that no loaner vehicle would be provided despite the fact that the vehicle was not only promised to not have mechanical problems (Outside of normal wear and tear), but actual safety concerns regarding the suspension and driveline issues. So not only did they not fix my vehicle, but they potentially could’ve left the vehicle in worse condition than before if the shop even took anything apart to begin with.

I then contacted the dealership and was informed that the canceled their service contract with that place after leaving an entire control arm loose/hanging off one of their own vehicles that belongs to the sales representative. Upon picking the vehicle up, it seemed like the problems had been resolved initially however three days later, one by one each issue I had mentioned was still there so I took the vehicle to one of the initial shops and I was informed that not a single part had been replaced and that the parts were still the exact same parts. I waited in the dealership for over an hour and then was informed that someone would drive ME down to Miami and that I would need to drive the vehicle home from Miami. When I arrived the vehicle was not at the dealership and I was told they still had to go pick it up from the shop in Miami. So I contacted Aman who assured me they’d get this taken care of for me, we setup a date/time for me to drop off the vehicle and they had my vehicle for three days, I then was informed that the repairs had been completed and that I could go to the dealership and pick up the vehicle. Some of these issues are even safety concerns if any of these parts were to fail mid-drive at even moderate speeds it would have resulted in an accident. I then proceeded to take the vehicle to TWO independent repair shops and I was informed that there was SEVERAL broken/damaged parts related to suspension and driveline. Not only have those issues not even been addressed but after a few days of owning the vehicle I started noticing several issues. I did an inspection and didn’t see anything crazy and the few things I did notice they agreed to fix and put on the “We Owe” contract and that if I had any other issues moving forward that they would take care of me. I was informed that the vehicle was a rebuild, however they stated that the car had no mechanical issues. I recently purchased a 2017 Q60 from this dealer.

Ride 4 u orlando